EMBERKEEP OFFLINE

Player Support

Need help with the game or a purchase? Email wh1sper.masz@gmail.com.

Purchase help

Include the product name, purchase date, game version and your Google Play order ID if available. Never send passwords, payment card details or verification codes.

Paid ownership is recovered automatically when you open the game with the same store account and an internet connection. Pending payments must complete before rewards are delivered.

Progress and Battle Pass

Game progress, Battle Pass XP and earned tickets are saved on this device. Reinstalling or clearing app data can lose local progress. Restoring a purchase does not restore local XP or tickets.

Premium applies only to its named monthly season. Claim the final Premium reward at level 30 to earn one ticket for one future season. There is no automatic renewal.